Returns Refunds

Returns & Refunds

14-Day Return Policy

You can purchase our outdoor backyard products with total assurance. Eligible returns are covered by our 14-day return policy. Product warranty terms are provided separately with the applicable product documentation.

We will provide satisfactory solutions once we confirm the fault is caused by product defects within 14 days after delivery.

How It Works

If you encounter any product quality issue:

  • Contact our team within 14 days of delivery

  • We’ll schedule pickup of your product

  • The refund will be processed once we receive and inspect the returned item

 

Our Promise

All our products are professionally designed, tested and made to premium quality standards, built for long-term use in your backyard.

We stand behind the quality of our products and will take responsibility for any manufacturing defects.